The Florida Department of Transportation announced Monday that the department will withhold all future payments to Conduent State and Local Solutions until the SunPass Centralized Customer Service System is fully operational.
“The delays in providing a fully functional SunPass system is completely unacceptable to FDOT and to our customers,” Florida Department of Transportation Secretary Mike Dew said. “I am committed to holding those responsible accountable.”
Mike DiMauro is a food delivery driver in Orlando. He’s one of the millions of Floridians impacted by a broken SunPass system.
“I was not able to see any transactions before June 1 and then I looked online and the only transactions I saw were from June 2. And I have not seen any transactions since,” he said.
DiMauro started a petition asking the state to sue the SunPass vendor.
The department has suspended any further payments until Conduent can timely and accurately process current transactions, eliminate the backlog and provide a full financial reconciliation for each day’s activity that the department can rely upon to transfer revenues to participating and external agencies.
DiMauro said he’s afraid he’ll be hit with additional charges and overdraft fees once the system comes back up.
“I have to try and figure out if that’s the correct charge for me and then I have to try and figure out if I have enough money in the bank,” he said.
Florida Senator Darryl Rouson, who sits on the transportation committee, is calling for an investigation.
“I’m supportive of us finding out what the problem is, stopping the problem and if there are penalties to be accessed, access the penalties,” said Rouson. “What should happen is a more thorough investigation. A more thorough combing through of how we got here and what do we do to remedy it. The most important person in this equation is the consumer.”
