JACKSONVILLE, Fla. (WFLA) – A woman died last week after falling from a balcony onto a deck two levels below while on a Jacksonville-based cruise ship and another woman is missing after falling off of a different cruise ship that left New Orleans.

News4Jax reported that a woman fell from a deck onto another deck on the first night of the Jacksonville-based Carnival Elation’s cruise to the Bahamas.

A teenager told News4Jax he tried to help the woman after she fell.

“I’ve had a lot of trouble getting through it, because I’ve never seen anything like that,” Ryan Murphy told News4Jax. “It was really scarring. The first night, I could not sleep and the picture of her was there every time I closed my eyes. Her eyes were still open. It felt like she was looking at me. It was really terrifying,” he said.

The Miami Herald reported that the woman fell from her 14th deck stateroom balcony to a deck on the 11th level. The ship does not have a 13th deck.

“The ship’s medical team responded immediately, but, unfortunately, she passed away,” a Carnival spokesperson told the Miami Herald.  “… Our thoughts and prayers are with the deceased and her family.”

The woman’s identity and age has not been released.

The ship’s arrival at Freeport, Bahamas was delayed because of the incident.

On Sunday night, a woman fell overboard from a cruise ship into the Gulf of Mexico while sailing from New Orleans.

Carnival Cruise Line spokesman Vance Gulliken told news outlets that a 44-year-old woman fell from the Carnival Triumph on Sunday night. The company says rescue efforts for the missing woman have been underway.

The ship was on the second day of a five-day cruise.

The name of the woman has not been released.STORIES OTHERS ARE CLICKING ON-