RIVERVIEW, Fla. (WFLA) — How would you feel about paying for a new wedding or bridesmaid dress and then getting one that’s used – with torn seams and dirt?

That’s what happened to Crystal Hill of Riverview.

“One I received was in a box and had wrapping all over it and it looked brand new, nothing was wrong with it,” Hill said. “It looked nice. The second one I received was a plastic bag and was laid on my front door.”

That one clearly had problems. The seam in the bust area was stretched and torn. Strings hung from the bottom and the dress looked as if someone had walked on it. So far, two of three dresses she has received appear “used.”

“I can’t believe this,” said Hill. “If I wanted used dresses I would go to a thrift store and get a better deal. These dresses have not even been dry cleaned.”

The dresses sell for about $170 each.

Hill called the corporate office for David Bridal, the store that shipped the dresses.

“They informed that if they don’t have the dress in the warehouse at the time you order it online they reach out to branches to find if they have it in the branches, and if they do they send you a dress that other women have tried on,” Hill said.

A David’s Bridal spokeswoman told 8 On Your Side they will make this right. They sent this statement:

“We have been working closely with Ms. Hill and are in the process of ordering new bridesmaid dresses for her bridal party. We apologize for any inconvenience this may have caused and we are working to resolve the matter so that we can successfully help her meet her needs for her big day.”

As for the issue of worn dresses, they are used in some cases, but not consistently the spokeswoman said.

“While sometimes it is necessary to send items from our store based on availability, it is only done when they are in excellent condition, which was clearly not the case in this instance. We are investigating why this occurred and working to ensure it does not happen again in the future.”WHAT OTHERS ARE CLICKING ON RIGHT NOW: