Gulfport, Fla. (WFLA) – Joan Sabin-Bradshaw was stunned when she tried to cancel her car insurance policy with USAA.
“They said they couldn’t drop the car from the policy until they talked to my husband,” Sabin-Bradshaw said. “Hello? It’s not 1950.”
Sabin Bradshaw turned to Better Call Behnken because she was stuck. Her husband is the military member on the policy. But she can’t get her husband to call USAA and clear up this issue because he fled the country, and she says she doesn’t know where he is.
“My husband suffers from PTSD,” she said. “I have no way of getting in touch with him. I have no idea where he is. He’s staying out of the United States primarily to avoid paying me alimony and the bills he owes.”
So for two years, Sabin-Bradshaw has been on her own. Her car was in her name only. And her bank account is in her name, but USAA, she says, told her they would not be able to cancel the insurance without her husband’s consent. Her bank account is also with USAA, she says, and the company helped itself to three monthly insurance payments, even after she had sold the car in July.
“What are they going to do, charge me every month for a vehicle that I don’t own because I can’t drive. I mean seriously, there has got to be an intelligent life force someplace in USAA to go, “You know folks, this doesn’t make sense.”
Sabin-Bradshaw says she sold the car in July because she is “incurably ill” and can no longer drive. She says she needed the money for medical bills.
A spokesman for USAA tells Better Call Behnken that the company is working to resolve this issue and emailed this statement:
“USAA is working with Mrs. Bradshaw to resolve this matter and we anticipate a resolution fairly soon.”
Catch Investigative Reporter Shannon Behnken’s story today at 5 p.m.
