TAMPA, Fla. (WFLA) -Rosa Macho says she can’t sleep at night because she’s missing more than $700 that she desperately needs to live.

“Horrible, because that money was to pay my bills,” Macho said.

Here’s the problem: When Macho received the bill for $7.41 for a pay-by-plate toll, she quickly sent a check to FDOT.

But she wrote the check for “Seven Forty-One,” leaving out the word “dollars.” Somehow, though, someone must have thought she left out the word “hundred” because FDOT ended up with $741.

Rosa and her daughter, Barbara Macho, have been trying to get the overage back since the check was written in October.

They claim they were first told by FDOT that they didn’t have the money, then that a refund check was in the mail. But it never showed up and now they can’t get any answers at all.

“They don’t care,” Barbara Macho said. They don’t. She’s 80 years old, I explained it to them, and they don’t seem to care.”

Barbara and Rosa turned to Better Call Behnken for answers.

The explanation they say FDOT is giving them now is just as muddy as it was before they called 8 On Your Side. After questions from Better Call Behnken, they say a representative from FDOT called the family back to say their accounting shows she received a credit.

However, Barbara Macho tells Investigator Shannon Behnken that her bank’s accounting shows no credit.

FDOT is contining to investigate what happened.

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